Admin & End User Support Packs
It’s a common story that many SME’s have a Salesforce system, yet they don’t need a full-time Salesforce administrator or on-going Salesforce Support. By allowing this to happen, it leaves the option of employing someone on a part time basis or pulling an existing employee away from their full time role to get a handle on the basics, but this doesn’t need to be the case and this is where Purus can support your business!
We can provide you Salesforce Support on a regular basis, supporting you with basic admin tasks, ensuring you get the most out of your investment, whilst also keeping your employees focused on what they do best.
Salesforce CRM Support Benefits
What are the Benefits of a Salesforce Support Contract with Purus?
- Comprehensive technical & user support
- Cost effective support; no need to employ a full-time Salesforce Administrator
- A dedicated consultant who will learn and understand your business’s requirements
- Regular system health checks & monitoring to ensure your system stays efficient
- Technical help and troubleshooting when you need it
- Scale up your support when you need it, scale down when you don’t need as much
How does it work?
Pick the support pack that suits your needs and you only need to commit to this for 3 months. You can see further detail on tiers and pricing on our pricing page.
- Draw down against your hours over the month. When you need us you just contact your Purus support team either by phone or email and we will acknowledge your
- Enquires acknowledged within 2 hours, along with a plan and realistic time frame to complete the task.
- Unused hours roll over into the next month too, so you won’t lose them if you have a quiet month
The packages detailed are for Admin and End User support, if you feel you need help with development support then please contact us to discuss your requirements.
Developer Support Packs
We are able to provide Developer support, as this is such a wide scope to this work please contact us to discuss your requirements.