Salesforce Experience Cloud

Salesforce Experience Cloud (formerly known as Salesforce Community Cloud) is a platform that gives businesses the ability to connect employees, partners, and customers with one another. This allows them to interact and collaborate, and enables brands to build a community that fits their needs.Increase employee productivity, enhance your customer service experience, and optimise the communication and networking capabilities of your business by implementing Experience Cloud.

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    What is Salesforce Experience Cloud?

    Experience Cloud is a next-generation portal that connects customers, partners, and employees and permits users to share, receive and record files anywhere.Customer Communities enable customer self-service, from searching a knowledge base to chatting in forums, and logging support cases all in a secure online space. A Partner Community is ideal for managing your partnerships, sharing data sheets, updates, and other key real-time information. And Employee Communities create engagement across your company, providing access to relevant documentation and work-specific groups.

    Who is Salesforce Experience Cloud for?

    Salesforce Experience Cloud is an immensely adaptable platform, making it beneficial to virtually any business. The incorporation of business partners and customers alongside the employees themselves allow work processes to be streamlined and increases the efficiency of customer service you can provide. Ultimately the social platform gives any business the tools to build customised, collaborative communities, leading to highly optimised business processes.

    Salesforce Experience Cloud with Purus

    Having onboarded businesses of numerous sizes and sectors, Purus has been a leading Salesforce Experience Cloud Consultancy Partner since 2014. We offer implementation, development, support and training services tailored to the specific needs of your business. We also provide consultation and integration services for the following Salesforce products:

    Salesforce Experience Cloud Features

    As with all Salesforce products, Community Cloud is equipped with numerous features designed to improve your processes and offerings. Included in these are:

    Scalability and personalisation

    Experience Cloud is suited for businesses of any size, and extensive personalisation and branding options allow you to tailor the platform to your customers, partners and employees’ needs.

    Integration and engagement

    By connecting any necessary third-party data, you are able to give relevant people relevant information, increasing engagement and communication.

    Mobile functionality

    Connect and collaborate from any device, anywhere in the world, at any time.

    In-depth automation

    Glean valuable insights into your community interests and behaviour, and use these to ensure your partner and customer needs are being met.

    Salesforce Experience Cloud Benefits

    Create engaged Communities

    Community Cloud acts as the social platform for your brand, giving all users information relevant to their needs in an easy-to-use setting. Through interaction and collaboration, your business optimises its processes for partners, employees, and customers alike.

    Offer unparalleled customer service

    Cater to your customers’ every need by giving them access to self-service, FAQs and article content. This frees up your customer service agents to work on more crucial and time intensive tasks.

    Improve employee productivity

    Combine smart processes with the right information and watch efficiency and output soar. Departments and teams can be grouped based on projects and campaigns, facilitating team communication and alignment.

    You’re in Good Company

    Don’t just take our word for it, here are some testimonials from customers like you…

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    “Great dealing with Purus! Very professional and knowledgeable in what we were trying to achieve. Would definitely use them again"

    Selina Wakleing, Cheval

    Will at Purus was very supportive (and patient) with multiple stakeholders wanting different things and with goal posts moving throughout the project. We now have a system that is robust, user friendly and an ability to input and output effectively to give a better view of our organisation.

    E-light

    "The Purus team were impeccable in their assistance with our Project, I would highly recommend them. Purus brought great experience and recommendations to our project, as well as helping us with a smooth migration."

    Katie Johnson, Aliaxis

    “We've been working with Purus for almost a year. I cannot fault their service - their staff are knowledgable, friendly and always make time to answer your questions/or address any concerns you have."

    Gemma Richie, Alamy

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    Will at Purus was very supportive (and patient) with multiple stakeholders wanting different things and with goal posts moving throughout the project. We now have a system that is robust, user friendly and an ability to input and output effectively to give a better view of our organisation.

    E-light

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    “Great dealing with Purus! Very professional and knowledgeable in what we were trying to achieve. Would definitely use them again"

    Selina Wakleing, Cheval

    Frequently Asked Questions

    What can a business do with Salesforce Experience Cloud?

    Experience Cloud is used by businesses to connect customers, partners and employees with each other. Businesses can streamline their key processes and extend these across multiple offices and departments, as well as reaching their customers and partners. Connecting with everyone in the business ecosystem ensures you can service customers more effectively, close deals faster and get more work done, all in real time.

    Is Experience Cloud secure?

    Built on the Salesforce platform, Experience Cloud is a public cloud environment with the levels of security, privacy and regulatory compliance of a private cloud. It provides strict security and control, from user and client authentication to data access.

    Does Experience Cloud Integrate With Mobile?

    Experience Cloud is perfectly suited to a mobile or smaller device such as a tablet. Beyond security and scalability, the platform is optimised for mobile to provide a rich experience that can be used on any device.

    What size does a company need to be to use Experience Cloud?

    In either direction, the limit does not exist. Companies of any size can use Community Cloud to create seamless, branded community experiences quickly and easily.