Support Packages

 

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    Our Salesforce CRM Support packages have been designed to support businesses with the day to day running of Salesforce once it has been implemented and users have been trained accordingly. It could be that your team is at full capacity and need a bit of short term support while you recruit a full-time Administrator, or perhaps your company does not need a full-time admin and instead would benefit from having an external support team on hand for whenever you need them. Our packages are designed to support you with the day to day running of Salesforce once the initial build has been completed. It could be that you are super stacked, need a bit of short-term support while you recruit a full-time Administrator, or perhaps your company does not need a full-time admin, just a bit of support now and again.

    What’s included?

    Admin Support

    If you don’t have a full time Salesforce Administrator or the current team need temporary support then you can field those tasks out to us, it could be anything from data loading, installing 3rd party applications to fielding end user requests!

    Training

    It could be that your teams need refresher training, or the onboarding of new team members and you can use your support hours to keep your team skilled up.

    Release Support

    With every release comes a whole host of exciting new feature and updates. We will keep you up to date with the key features, and those most relevant to you and be there to support with the roll out of these as and when you are ready to do so.

    How does it work?

    We offer a range of packages starting from £65 per hour with a minimum contract period of 3 months. You simply select the hours you need and then draw down against them over the month. When you need us you just contact your Purus support team either by phone or email and we will acknowledge your response within 2 hours, along with a plan and realistic time frame to complete the task.

    • Support will be provided during working hours. These are classed as 8.30am — 6pm on weekdays (excluding English Bank Holidays).
    • Support will be provided on a remote access basis.
    • All prices shown exclude VAT at 20%.

    The packages detailed are for Admin and End User support, if you feel you need help with development support then please contact us to discuss your requirements.

    You may also 
be interested in:
    Salesforce Developer Services Salesforce Implementation Salesforce Training Salesforce Support Packs Support Packages

    Why Choose Purus Consultants?

    Purus Consultants are proud to be Salesforce.com partners who help businesses get the most out of their Salesforce.com investment. From development to integration, implementation and training, we’re here to meet the needs of your business. We also offer short term and long term Salesforce support.

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    “Great dealing with Purus! Very professional and knowledgeable in what we were trying to achieve. Would definitely use them again"

    Selina Wakleing, Cheval

    Will at Purus was very supportive (and patient) with multiple stakeholders wanting different things and with goal posts moving throughout the project. We now have a system that is robust, user friendly and an ability to input and output effectively to give a better view of our organisation.

    E-light

    "The Purus team were impeccable in their assistance with our Project, I would highly recommend them. Purus brought great experience and recommendations to our project, as well as helping us with a smooth migration."

    Katie Johnson, Aliaxis

    “We've been working with Purus for almost a year. I cannot fault their service - their staff are knowledgable, friendly and always make time to answer your questions/or address any concerns you have."

    Gemma Richie, Alamy

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    Will at Purus was very supportive (and patient) with multiple stakeholders wanting different things and with goal posts moving throughout the project. We now have a system that is robust, user friendly and an ability to input and output effectively to give a better view of our organisation.

    E-light

    "I'm going to do more with these guys. they understand me and have helped a lot, sometimes more than they should have, but that's what you need when you're working on a mission critical piece of software - nice job Purus."

    Ian Weston, Mark 3D

    “Great dealing with Purus! Very professional and knowledgeable in what we were trying to achieve. Would definitely use them again"

    Selina Wakleing, Cheval