Give your customers a smarter, more personalised experience with Salesforce Service Cloud. Salesforce Service Cloud gives your employees a unified, easy-to-use view of every single customer interaction in your business, which means that you can scale and serve your customers at the highest standard possible with Service Cloud. Support your managers and their teams with performance dashboards and AI-powered insights.  

What is Salesforce Service Cloud?

Service Cloud by Salesforce is a Customer Relationship Management (CRM) software that aids customer support and service for sales professionals. Salesforce Service Cloud platform gives sales reps all the information they need to help close good quality sales efficiently.  

Salesforce Service Cloud with Purus

Whether you wish to implement Service Cloud, Sales Cloud or Pardot, Purus offer bespoke implementation, development, support and training services that can be tailored to the needs of your business.

The Benefits of Service Cloud CRM Software

Lightning Service Console

The Lightning Service Console means that productivity tools such as macros, keyboard shortcuts, and ready-to-use templates at your agent's fingertips. There’s also a 360-degree view of every customer.

Case Management

Combine streamlined processes with easy access to the full details, context, and history of every case and customer interaction, and resolve cases faster.

Knowledge Base

Maximise agent productivity, drive quick case resolution and optimise article search.

Service Process and Automation

Use Lightning Flow to customise and automate any service or approval process with drag-and-drop simplicity.

Omni-Channel Routing

Automatically match cases to the agent with the best skill set and deliver a smarter service.

Service Analytics

Prebuilt dashboards and apps and AI-powered insights and predictions will help make your team and business smarter and more efficient.

Telephony Integration

Log notes as instantaneously and manage calls within a console without using a phone when you integrate with the most popular CTI systems.

Automation with Macros

Automate common, repetitive, multi step tasks and free up your support agents. Resolve customer issues with efficiency.

Asset and Order Management

Have a complete view of customer’s orders, assets, support history and activity, all in one place.

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