Salesforce Service Cloud

Give your customers a smarter, more personalised experience with Salesforce Service Cloud. Salesforce Service Cloud gives your employees a unified, easy-to-use view of every single customer interaction in your business, which means that you can scale and serve your customers at the highest standard possible with Service Cloud. Support your managers and their teams with performance dashboards and AI-powered insights.  

What is Salesforce Service Cloud?

Service Cloud by Salesforce is a Customer Relationship Management (CRM) software that aids customer support and service for sales professionals.

Salesforce Service Cloud with Purus

Whether you wish to implement Service Cloud, Sales Cloud or Pardot, Purus offer bespoke implementation, development, support and training services that can be tailored to the needs of your business.

The Benefits of Service Cloud CRM Software

Lightning Service Console

The Lightning Service Console means that productivity tools such as macros, keyboard shortcuts, and ready-to-use templates are at your agent’s fingertips. There’s also a 360-degree view of every customer.

Case Management

Combine streamlined processes with easy access to the full details, context, and history of every case and customer interaction, and resolve cases faster.

Knowledge Base

Maximise agent productivity, drive quick case resolution and optimise article search.

Service Process and Automation

Use Lightning Flow to customise and automate any service or approval process with drag-and-drop simplicity.

Omni-Channel Routing

Automatically match cases to the agent with the best skill set and deliver a smarter service.

Service Analytics

Prebuilt dashboards, apps, AI-powered insights and predictions will help make your business smarter and more efficient.

Telephony Integration

Log notes instantaneously and manage calls within a console without using a phone when you integrate with the most popular CTI systems.

Automation with Macros

Automate common, repetitive, multi step tasks and free up your support agents. Resolve customer issues with efficiency.

Asset and Order Management

Have a complete view of customer’s orders, assets, support history and activity, all in one place.

Frequently Asked Questions

How can Salesforce Service Cloud support my business?

Salesforce Service Cloud best supports businesses that sell products and/or services. It is a customer service and support platform that is fully customisable so it can help your business deliver a smarter service with a 360-degree view of every customer. Whether by phone, chat, web or email, Service Cloud customer support software enables agents and customers to connect and resolve customer problems quickly and efficiently.

What is a self-service community and how can it help my business?

Self-service community is a customer portal that allows you to empower your customers to help themselves. The platform allows your company to showcase knowledge and offer case management to customers. The self-service community helps support your business and it frees up time to allow your agents to focus on solving the most complex issues.

How does Salesforce Service Cloud work?

Salesforce Service Cloud is a Customer Relationship Management (CRM) platform with integrated customer service and support which can be tailored to your business. It allows users to automate service processes, streamline workflows and find key articles, topics and experts to support the agent.

How big does a company need to be to use Service Cloud?

No matter the size of your business, the features of Service Cloud can support you. Salesforce currently has over 150,000 customers, many of which are small businesses.

What is the main reason to use Salesforce Service Cloud?

Salesforce Service Cloud ensures your customer service is frictionless. By providing the necessary tools in one place to deliver an outstanding customer experience, Service Cloud enables your customer service team to work faster and more productively, which improves customer satisfaction and reduces costs.