Salesforce Community Cloud

Reach everyone in your business’s complex ecosystem with Salesforce Community Cloud. Collaborate and connect with your customers, employees and partners so that you can build a community that fits the needs of your business. Enhancing your customer service and increasing employee productivity has never been easier with Community Cloud.

What is Salesforce Community Cloud?

Salesforce Community Cloud is an online social platform that gives organisations the ability to connect employees, customers and partners where they can share relevant information and help get the task in hand done. Community Cloud is a next-generation portal that gives users the ability to share, receive and record files anywhere. Use a Partner Community to manage your network of partners, perhaps you want to push Leads out to them, track what deals they are creating for your business, share product data sheets and updates, chat with you support agents or allow them to view and manage their invoicing online.

A Customer Community enables customer self service in a safe and secure online space. It could be managing their loyalty points, finding answers to their questions by searching your knowledge base, submitting ideas and feedback, contacting customer service or chatting in forums to other product users.

Employee Communities are great for engaging with employees across your organisation. Onboarding new employees, requesting holiday, company documentation and the ability to create both social and business groups is all possible with an Employee Community.

Salesforce Community Cloud with Purus

Whether you wish to implement Service Cloud, Sales Cloud, Pardot or build a Community, Purus offer bespoke implementation, development, support and training services that can be tailored to the needs of your business.

The Benefits of Community Cloud CRM Software

Create Deeper Relationships

Gain a deeper understanding and build deeper relationships with your customers. Reduce friction, accelerate deals and provide a better service overall. Create multiple communities and meet their demands.

Connect Third Party Systems

The Community Cloud is part of the Salesforce family, which means you can connect any third party systems or data pieces directly.

Community Cloud for Customers

Give customers the tools to find the answers to their questions quickly and efficiently. Work together to solve problems, dramatically reduce service cases and increase customer satisfaction.

Community Cloud for Partners

Give partners access to the resources they need. Connect internal and external sales teams so that they can collaborate.

Community Cloud for Employees

From onboarding to troubleshooting and payroll, deliver critical information to those who need it, 24/7. Collaborate in real time, whenever and wherever.

Frequently Asked Questions

What can a business do with Community Cloud?

Community Cloud is an online social platform that enables companies to connect customers, partners and employees with each other. Businesses can streamline key processes and extend them across multiple offices and departments along with reaching outwards to their customers and partners. This ensures everyone in the business ecosystem can service customers more effectively, close deals faster and get work done in real time.

Is Community Cloud Secure?

Community Cloud is a public cloud environment built on the trusted Salesforce platform which has set levels of security, privacy and regulatory compliance of a private cloud. It provides the highest level of security and control, from user and client authentication through to administrative permissions to the data access and sharing model.

Does Community Cloud integrate with mobile devices?

There are many options for using Community Cloud on a mobile device. Community templates are secure, reliable, scalable and optimised for mobile, to provide a rich experience that can be viewed on any device.

How big does a company need to be to use Community Cloud?

Companies of any size can use the Community Cloud to create seamless, branded community experiences quickly and easily.