Salesforce Community Cloud
Reach everyone in your business’s complex ecosystem with Salesforce Community Cloud. Collaborate and connect with your customers, employees and partners so that you can build a community that fits the needs of your business. Enhancing your customer service and increasing employee productivity has never been easier with Community Cloud.
What is Salesforce Community Cloud?
Salesforce Community Cloud is an online social platform that gives organisations the ability to connect employees, customers and partners where they can share relevant information and help get the task in hand done. Community Cloud is a next-generation portal that gives users the ability to share, receive and record files anywhere. Use a Partner Community to manage your network of partners, perhaps you want to push Leads out to them, track what deals they are creating for your business, share product data sheets and updates, chat with you support agents or allow them to view and manage their invoicing online.
A Customer Community enables customer self service in a safe and secure online space. It could be managing their loyalty points, finding answers to their questions by searching your knowledge base, submitting ideas and feedback, contacting customer service or chatting in forums to other product users.
Employee Communities are great for engaging with employees across your organisation. Onboarding new employees, requesting holiday, company documentation and the ability to create both social and business groups is all possible with an Employee Community.
Salesforce Community Cloud with Purus
Whether you wish to implement Service Cloud, Sales Cloud, Pardot or build a Community, Purus offer bespoke implementation, development, support and training services that can be tailored to the needs of your business.