Siderise is a global expert in the design, manufacture, and supply of high-performance passive fire protection solutions. Founded in 1972, the company has established itself as a leader in the construction industry, providing innovative products and services that enhance building safety and performance
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Purus were engaged as Siderise’s Salesforce implementation partner to lead a comprehensive digital transformation initiative. Recognising the need for a more integrated and scalable customer engagement platform, Siderise selected Purus for their proven expertise in implementing Salesforce products within the Construction/Manufacturing industry.
Purus were tasked with implementing Sales Cloud, Service Cloud, Marketing Cloud, and Field Service Lightning, along with designing a custom integration between Barbour ABI and Salesforce.
Siderise now have a centralised platform to view Account, Contact, Project and Opportunity Data, all accessible within a few clicks, improving Sales, Account Management and Customer Service processes dramatically.
Teams are now able to produce Dashboards & Reports to give leadership real-time insights into performance.
Through the use of Marketing Cloud, Siderise can now carry out more powerful segmentation, personalisation and automation when marketing to customers.
With Service Cloud, Siderise are able to track Aftersales Cases more effectively and have improved in SLA adherence.
Field Service has allowed Siderise to manage their on-site service agents, work orders and service appointments in one central platform.