Introduction

Mark 3D UK specialises in the supply and support of the Markforged range of carbon fibre and metal 3D printing machines. The business helps engineers produce stronger, fully functional and better looking 3D printed parts, meaning that Markforged products are a reliable alternative to conventional machining methods.    

The Project

The work with Mark 3D has been approached as small adhoc projects, which have were prioritised, scoped and then due to their size executed quickly. The first phase was to migrate Mark 3D from the Essentials version of Salesforce to Professional Edition and enable Products and Price Books. This phase also included the set-up of multi-currency and quote management. The second project focused on implementing 4 additional TS Documents templates for Mark3D to generate Quotes, Invoices, Packing Slips and Delivery Notes from within Salesforce The most recent project was the set up of Case Management.
 

The Solution

Products and Price Book were implemented, incorporating formulas and automation to create the metrics needed and reduce manual calculations. Advanced currently management was set up and training provided on how to mange this feature. Four templates in TS Documents were created for Mark3D to generate Quotes, Invoices, Packing Slips and Delivery Notes from within Salesforce. This included the mapping of data across to the template to reduce manual entry and a data load of Assets. The Case Management process was scoped and defined and then built in Salesforce by customising the Case Object, creating an auto-response rule and email template for incoming cases, creating a  Case tracking feature on the homepage. Users now have the ability to email reponses directly out from a case giving them a complete view of all incoming and outgoing correspondence.  From here, any inventory adjustments can be made. Using TS Documents again a packing slip was created as a template which picks up any products that have been claimed/ordered on the case.

The Results

Feedback from the client… “The handover was clear and concise with a session explaining what else could be achieved from my first building blocks. This opened my eyes and it was mainly items I'd never have thought of on my own - clearly the experience Purus had gained working with others was providing me value at that time. We went live with 'products', 'quotes' and 'price books' for items with a $ buy price and £ sale price. At first I was concerned about recording currency fluctuations but even that was simple to do and easy to maintain. Even the data import proved a valuable exercise as I could clear up some inaccuracies which had been around for ages.”